ContractorsHub

Deleting your ContractorsHub account

You can delete your ContractorsHub account at any time, from inside the app. Deletion is permanent — once it is done, the account cannot be recovered and you cannot sign back in with the same phone number.

How to delete your account

Open the ContractorsHub app and sign in.
Go to Profile, then Settings.
Scroll to the bottom and tap Delete account.
Confirm when asked. Your account is deleted immediately.

If you have already uninstalled the app, or cannot sign in, email eveguel.arocha.novanox@gmail.com from the address on your account, or include the phone number you signed up with. We will verify it belongs to you and delete the account on your behalf.

Before you can delete

To protect the other party in any work that is still underway, the app will ask you to finish up first if you have:

a job that is still open, assigned or in progress;
a job you are currently assigned to as a technician;
an open dispute.

Once those are closed, deletion goes through.

What is deleted

The following is erased from your account immediately:

Your name, email address and profile photo
Your phone number, replaced so that it can never be used to sign in again
Your notification token, so the app can no longer reach your device
For technicians: your biography, date of birth, home address, legal name, business type, identity document, licence number, licence document and insurance certificate
For contractors: your company name, biography, company logo, licence document and insurance certificate

What is kept, and for how long

Records of completed work and of money that changed hands are not deleted. We are required to keep them, and they belong to the other party as much as to you — a contractor's record of a job they paid for cannot disappear because the technician closed their account.

Jobs, assignments and their status history
Payments, invoices, payouts and accounting records
Reviews and ratings you left or received, no longer attached to your name
Security and audit logs of actions taken on the account

These records no longer identify you: they are held against an anonymised account shown as “Deleted User”. Financial and transaction records are retained for seven years to meet tax and accounting obligations, after which they are removed. Everything else is deleted when it is no longer needed for the purpose it was collected for.

Questions