Privacy policy

1. Introduction

ContractorsHub ("we," "us," or "our") operates the ContractorsHub mobile application and website (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By using ContractorsHub, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Phone number, name, and role (contractor or technician) when you register.
• Business Information: Business name, trade categories, service areas, and documents submitted for verification.
• Payment Information: Bank account and identity details collected by Stripe during KYC verification. We do not store card numbers or full bank account numbers on our servers.
• Job Content: Job descriptions, photos, bids, messages, and reviews you submit through the Platform.

2.2 Information Collected Automatically

• Device Information: Device type, operating system version, and app version.
• Usage Data: Pages visited, features used, and interactions within the app — collected via PostHog analytics.
• Push Notification Tokens: Used to deliver job updates and payment notifications to your device.
• Error Logs: Crash reports and performance data collected via Sentry to improve app stability.
• Location Information: With your permission, we collect your device's location to match technicians to nearby jobs, to show travel distance, and to define the service areas you choose to work in. Location is used while you are using the app; we do not track your location in the background.

2.3 Device Permissions

The app asks for the following permissions. Each is optional, requested at the moment the feature needs it, and can be withdrawn in your device settings — withdrawing one disables the related feature but does not affect the rest of the app.

• Microphone: Required to make and receive calls through the app. See “Calls and Call Recordings” below.
• Camera and Photos: To take or attach job photos, upload verification documents, and set a profile picture.
• Location: To match you with nearby jobs and calculate travel distance.
• Notifications: To alert you to job offers, bids, messages, and payment activity.
• Bluetooth: Used only to connect to a Stripe card reader when you collect a payment in person.

3. How We Use Your Information

• To create and manage your account and verify your identity.
• To facilitate job posting, bidding, and matching between contractors and technicians.
• To process payments and payouts through Stripe Connect.
• To send push notifications and SMS messages related to your account activity.
• To connect calls between contractors and technicians without revealing either party's phone number, and to record those calls for dispute resolution.
• To resolve disputes and provide customer support.
• To detect and prevent fraud or unauthorized use of the Platform.
• To improve our features and diagnose technical issues.
• To comply with applicable legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share information only in these limited circumstances:

• Other Platform Users: Your public profile (name, trade, reviews) is visible to contractors or technicians you interact with.
• Stripe: Payment and identity data is shared with Stripe, Inc. to process transactions and verify your identity under their Privacy Policy.
• Twilio: Phone numbers, call metadata, and call audio are processed by Twilio Inc. to connect and record calls placed through the Platform.
• Service Providers: We use PostHog (analytics), Sentry (error tracking), Railway (hosting), and Backblaze B2 (encrypted file and recording storage). These providers process data only on our behalf.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users or the public.

5. Calls and Call Recordings

Contractors and technicians can call each other through the app. Calls are connected through a Twilio phone number rather than dialled directly, so neither party sees the other's real phone number.

Calls made through the Platform are recorded. Before a call connects, everyone on the line hears a spoken notice that the call is recorded. Recording begins only when someone answers — ringing is never recorded — and if you do not consent, hang up before the call is answered, or contact the other party outside the Platform.

We record calls for a single purpose: resolving disputes about what was agreed on a job. Recordings are not used for advertising, profiling, or automated decision-making, and are not sold or shared with other users beyond those listed below.

Who can listen: the contractor who owns the job, the technician assigned to it, and ContractorsHub staff investigating a dispute or support request. Access is checked on every request, and a participant on one job cannot access recordings from another.

Recordings are stored in encrypted object storage (Backblaze B2) and are reachable only through time-limited links generated for an authorised listener. You may request deletion of a recording you took part in at any time, except where it is evidence in an open dispute or we are required to retain it by law.

6. Tap to Pay on iPhone

When you use Tap to Pay on iPhone to collect a payment, the card transaction is processed entirely through Apple's Tap to Pay technology and Stripe Terminal. Card data is never transmitted to or stored on ContractorsHub servers. Apple's privacy practices for Tap to Pay are governed by Apple's Privacy Policy.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes.

Call recordings are kept while they may still be needed to resolve a dispute about the job they relate to, and are deleted with the rest of your data when you delete your account — unless the recording is evidence in an open dispute, in which case it is retained until that dispute is closed.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of non-essential communications.

To exercise these rights, contact us at privacy@contractorshub.app.

9. Security

We implement industry-standard security measures including HTTPS encryption for all data in transit, secure token-based authentication, and access controls on our backend infrastructure. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

ContractorsHub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, via in-app notification. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: